Return Policy

For your convenience, item(s) purchased online may be exchanged or refunded at Cadiibags office in Fairland. provided all online return policy conditions are met.  A refund will be provided to you by crediting your original method of payment. Please note that cash refunds will not be provided under any circumstances and courier charges cannot be refunded.
Item(s) purchased at any other Cadii shop do not apply. We can only refund, return exchange for any items bought directly from us.

Cadii Bags Online Returns Policy

There may be times when you will need to return an item purchased from us. Our Returns Policy is designed to assist you with your return. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Consumer Protection Act (CPA), as well as any other applicable acts.

If you wish to return any item(s) you have purchased, you can either return the item(s) via courier to our online store or in-person to Cadii Bags, 197 Smit Street, Fairland within 7 days from the date of purchase.

We encourage you to return your parcel via a reputable traceable courier Company as all returned parcels remain the responsibility of the purchaser until received by us.

Store purchases cannot be returned or refunded online.

Mobicred purchases can only be returned through the Cadiibags online and not in stores.

Returns Policy Conditions

At Cadii bags we want to ensure you love the items you purchase. If you have changed your mind on a purchase we will exchange your item or refund your original method of payment provided that:

• You return the item within 7 days (inclusive) from the date of purchase.
• You produce your original Cadii bags invoice (receipt) when you return the item 
• The item is in original saleable condition:
• With all original tags still attached if applicable.
• In an unopened and unused state.
• A return form is completed and accompanies your item(s) being returned
• In original packaging

If you are not able to comply with these requirements, Cadii bags reserves the right to refuse an exchange or refund on change of mind items. Cadii bags will not accept a bank statement as proof of purchase.

We regret that we are unable to accept the exchange or return of the following items for change of mind for hygiene reasons:

• Dividers
• Lunchboxes
• Face shields
• Handles
• wheels
• any other accessories or parts bought separately.

Online Exchanges and Refunds

Online Exchanges

Exchanges can only be exchanged for the same value of the purchase price of the item being returned.

Your item (s) that you wish to return needs to be sent back to our online returns address with the relevant return documents, duly completed and a tax invoice (receipt).

If the alternative colour is no longer available, provided all the Returns Policy Conditions are met, a refund will be provided to you crediting your original method of payment. All return courier costs will be for your own expense and this will be deducted from your refund amount.

Online Refunds

To obtain a refund please send an email to orders@cadiibags.co.za

A refund will be provided to you crediting your original method of payment, providing all the Returns Policy Conditions are met and our warehouse has received the original item that is being returned. Cash refunds will not be provided under any circumstances.

COMPLETING A RETURNS REQUEST FORM ONLINE

• Send an email to orders@cadiibags.co.za
• Attach your proof of purchase and reason for the return, refund or exchange.
• After you have submitted your return request, one of our friendly staff members will get in contact with you to organise a collection
• Once you have sent your item(s) back to our warehouse, our warehouse will authorise the refund

Before sending, please ensure all details on this email are correct. You will also need to write the returns number on the outside of the parcel. You will be notified by email of the status of your exchange or refund…

For more information please contact us via live chat, or by email at orders@cadiibags.co.za